Glossary

A

• AEM

  Automated Endpoint Management (AEM) is a system designed to simplify the management of devices within an organization’s IT environment. By automating tasks such as patch management, software deployment, and security enforcement, AEM improves operational efficiency, enhances security, and reduces manual workloads. It’s especially useful for IT teams managing large numbers of endpoints remotely.

• Afstandsonderwijs

  Leren op afstand verwijst naar lessen die buiten de traditionele klasomgeving wordt gegeven, vaak via digitale platforms. Dit model stelt studenten in staat om overal toegang te krijgen tot cursusmateriaal en deel te nemen aan lessen, wat flexibiliteit in het onderwijs biedt.

• Attended Remote Access

  Attended remote access allows IT professionals to connect to a user’s device with their consent, typically during a live session. This access type is commonly used in remote support scenarios where the user is present to authorize and oversee the troubleshooting or assistance being provided.

• Augmented Reality

  Augmented Reality (AR) integrates digital information, such as images, sounds, and interactive elements, into the real-world environment. AR enhances user experiences by allowing real-time overlay of virtual elements on physical objects. For IT teams, an AR-enabled remote support tool like the one found in Splashtop allows the IT technician to see what the end-user sees through their device camera to provide guidance and support

B

• BYOD

  Bring Your Own Device (BYOD) verwijst naar een beleid dat werknemers toestaat hun persoonlijke apparaten, zoals smartphones, tablets en laptops, te gebruiken om toegang te krijgen tot bedrijfssystemen en data. BYOD-beleid vergroot de flexibiliteit, maar brengt ook security-uitdagingen met zich mee.

C

• Cloud Computing

  Cloud computing refers to the delivery of on-demand computing resources—such as servers, storage, databases, and applications—over the Internet. It enables organizations to scale their operations, reduce costs, and improve flexibility by eliminating the need for on-premises hardware.

• Cybersecurity

  Cybersecurity is de praktijk van het beschermen van systemen, netwerken en programma's tegen digitale aanvallen. Het omvat een reeks technologieën, processen en praktijken die zijn ontworpen om zich te verdedigen tegen ongeoorloofde toegang, datalekken en andere cyberdreigingen.

E

• End-to-End Encryption

  End-to-end encryption is a security process where data is encrypted on the sender’s device and only decrypted on the recipient’s device. This ensures that no one, including service providers, can access the data while it’s in transit, making it an essential feature for secure communications.

H

• Hybride werk

  Hybride werk is een flexibel werkmodel dat werken op afstand en op kantoor combineert, waardoor werknemers parttime thuis of op andere externe locaties kunnen werken terwijl ze de rest van de tijd in een traditionele kantooromgeving doorbrengen. Deze opzet verbetert de balans tussen werk en privé en verhoogt vaak de productiviteit.

I

• IAM

  Identity and Access Management (IAM) is een raamwerk van beleid en technologieën dat ervoor zorgt dat de juiste personen op het juiste moment toegang hebben tot de juiste resources. Het is essentieel voor het handhaven van beveiliging en compliance in organisaties.

• ITSM

  IT Service Management (ITSM) encompasses a set of practices, policies, and tools designed to deliver and support IT services. ITSM frameworks like ITIL help organizations align IT processes with business goals, covering areas such as incident management, service request fulfillment, and change control.

M

• MFA

  Multi-Factor Authentication (MFA) adds an extra layer of security by requiring users to verify their identity using multiple factors, such as a password, fingerprint, or a one-time code. MFA significantly reduces the risk of unauthorized access, even if one credential is compromised.

• MSP

  Een Managed Service Provider (MSP) is een extern bedrijf dat op afstand de IT-infrastructuur en eindgebruikerssystemen van klanten beheert, meestal via een abonnementsmodel. MSP's bieden een reeks IT-services, waaronder bewaking op afstand, securitymanagement en back-up van gegevens.

• Malware

  Malware, short for malicious software, includes programs like viruses, ransomware, and spyware that are designed to harm or exploit devices and networks. It can steal sensitive information, disrupt operations, or give unauthorized access to attackers, making robust security measures critical.

O

• Onbemande toegang

  Onbeheerde toegang is een externe verbinding met een computer of apparaat zonder dat er fysiek iemand aanwezig hoeft te zijn om toestemming te geven. Het is vooral handig voor IT-support, onderhoud en updates op apparaten buiten kantooruren.

P

• PAM

  Privileged Access Management (PAM) is a security framework designed to control and monitor access to critical systems and data by privileged users. PAM tools enforce least-privilege access, record session activities, and provide real-time monitoring to mitigate insider threats and breaches.

R

• RBAC

  Role-Based Access Control (RBAC) assigns permissions to users based on their organizational roles. By restricting access to only what’s necessary for each role, RBAC improves security, ensures compliance, and simplifies permission management.

• RMM

  Remote Monitoring and Management (RMM) tools provide IT teams with the ability to monitor, manage, and maintain client systems remotely. These tools proactively detect issues, push updates, and generate detailed reports, ensuring smooth operations and minimizing downtime.

• Remote Assistance

  Remote assistance enables IT professionals to troubleshoot and resolve technical issues on a user’s device from a distant location. It often includes real-time screen sharing, file transfers, and chat functionalities to provide seamless support.

• Remote Collaboration

  Remote collaboration refers to using digital tools and platforms that allow teams to work effectively from different locations. Features like file sharing, video conferencing, and shared editing environments enable productivity without geographical constraints.

• Remote Desktop

  A remote desktop allows users to access and control a computer from another location. This technology is widely used for remote work, IT support, and accessing files or applications on a primary computer while away.

• Remote Device

  A remote device is any electronic device, such as a smartphone, tablet, laptop, or IoT device, that can be accessed or managed over a network. These devices enable flexibility and connectivity, especially in remote work environments.

• Remote Support

  Remote support software allows IT professionals to provide technical support to users by accessing their devices remotely. It typically includes features like file transfer, live chat, and multi-platform compatibility, streamlining the troubleshooting process.

S

• SIEM

  Security Information and Event Management (SIEM) systems aggregate and analyze security data from across an organization’s infrastructure. They provide real-time threat detection, incident response, and compliance reporting, helping organizations maintain robust cybersecurity defenses.

• Secure Remote Access

  Secure remote access ensures users can connect to devices or networks from distant locations without compromising security. It uses encryption, strong authentication, and secure protocols to protect against unauthorized access and data breaches.

T

• Technische support

  Technische support omvat het bieden van hulp en het oplossen van problemen bij gebruikers van technologische producten, zoals computers, software of netwerken. Dit kan persoonlijk, via de telefoon of via remote accesstools worden gedaan, zodat een soepele bedrijfsvoering wordt gegarandeerd.

• Toegang vanop afstand

  Remote access is de mogelijkheid om vanaf een externe locatie toegang te krijgen tot een apparaat met behulp van een beveiligde internetverbinding. Het stelt gebruikers in staat om te werken of systemen te beheren, net alsof ze fysiek aanwezig zijn op de locatie.

V

• VDI

  Virtual Desktop Infrastructure (VDI) is a technology that hosts desktop environments on a centralized server. Users can access their desktop from any device, enabling flexibility, improved security, and centralized management for IT teams.

• VPN

  A Virtual Private Network (VPN) connects a user’s device and the internet. VPNs are widely used to bypass geographic restrictions and enable access to remote networks.

W

• Werken op afstand

  Werken op afstand is een werkregeling waarbij werknemers hun taken uitvoeren vanaf een andere locatie dan he kantoor van het bedrijf, meestal vanuit huis of een andere externe locatie, waarbij gebruik wordt gemaakt van technologie voor communicatie en samenwerking.

• WoL

  Wake on LAN (WoL) is a networking standard that allows devices to be powered on remotely by sending a specific signal over the network. This feature is useful for IT administrators performing after-hours updates or troubleshooting.