Glossary

A

• AEM

  Automated Endpoint Management (AEM) is a system designed to simplify the management of devices within an organization’s IT environment. By automating tasks such as patch management, software deployment, and security enforcement, AEM improves operational efficiency, enhances security, and reduces manual workloads. It’s especially useful for IT teams managing large numbers of endpoints remotely.

• Accesso non supervisionata

  L'accesso non supervisionato è una connessione remota a un computer o a un dispositivo senza la necessità che qualcuno sia fisicamente presente per concedere l'autorizzazione. È particolarmente utile per l'assistenza IT, la manutenzione e gli aggiornamenti dei dispositivi dopo l'orario di lavoro.

• Accesso remoto

  L'accesso remoto è la possibilità di accedere a un dispositivo da una postazione remota utilizzando una connessione a Internet sicura. Consente agli utenti di lavorare o gestire i sistemi come se fossero fisicamente presenti sul posto.

• Apprendimento remoto

  L'apprendimento a distanza si riferisce all'istruzione scolastica impartita al di fuori di un ambiente tradizionale, spesso attraverso piattaforme digitali. Questo modello consente agli studenti di accedere al materiale didattico e di partecipare alle lezioni da qualsiasi luogo, offrendo una certa flessibilità nell'istruzione.

• Attended Remote Access

  Attended remote access allows IT professionals to connect to a user’s device with their consent, typically during a live session. This access type is commonly used in remote support scenarios where the user is present to authorize and oversee the troubleshooting or assistance being provided.

• Augmented Reality

  Augmented Reality (AR) integrates digital information, such as images, sounds, and interactive elements, into the real-world environment. AR enhances user experiences by allowing real-time overlay of virtual elements on physical objects. For IT teams, an AR-enabled remote support tool like the one found in Splashtop allows the IT technician to see what the end-user sees through their device camera to provide guidance and support

B

• BYOD (porta il tuo dispositivo)

  Per BYOD (Bring Your Own Device) si intende una politica che consente ai dipendenti di utilizzare i propri dispositivi personali, come smartphone, tablet e laptop, per accedere ai sistemi e ai dati aziendali. Le politiche BYOD aumentano la flessibilità ma presentano anche problemi di sicurezza.

C

• Cloud Computing

  Cloud computing refers to the delivery of on-demand computing resources—such as servers, storage, databases, and applications—over the Internet. It enables organizations to scale their operations, reduce costs, and improve flexibility by eliminating the need for on-premises hardware.

E

• End-to-End Encryption

  End-to-end encryption is a security process where data is encrypted on the sender’s device and only decrypted on the recipient’s device. This ensures that no one, including service providers, can access the data while it’s in transit, making it an essential feature for secure communications.

I

• IAM

  La gestione delle identità e degli accessi (IAM) è un insieme di politiche e tecnologie che garantiscono che le persone giuste abbiano accesso alle risorse corrette nel momento giusto. È essenziale per mantenere la sicurezza e la conformità nelle organizzazioni.

• ITSM

  IT Service Management (ITSM) encompasses a set of practices, policies, and tools designed to deliver and support IT services. ITSM frameworks like ITIL help organizations align IT processes with business goals, covering areas such as incident management, service request fulfillment, and change control.

L

• Lavoro a distanza

  Il lavoro a distanza è una modalità di lavoro in cui i dipendenti svolgono le loro mansioni da un luogo diverso dalla sede principale dell'azienda, in genere da casa o da un altro luogo fuori sede, sfruttando la tecnologia per la comunicazione e la collaborazione.

• Lavoro ibrido

  Il lavoro ibrido è un modello di lavoro flessibile che combina il lavoro a distanza con quello in ufficio, consentendo ai dipendenti di lavorare da casa o da altre postazioni remote part-time e di trascorrere il tempo rimanente in un ambiente d'ufficio tradizionale. Questa soluzione migliora l'equilibrio tra vita privata e lavoro e spesso aumenta la produttività.

M

• MFA

  Multi-Factor Authentication (MFA) adds an extra layer of security by requiring users to verify their identity using multiple factors, such as a password, fingerprint, or a one-time code. MFA significantly reduces the risk of unauthorized access, even if one credential is compromised.

• MSP

  Un provider di servizi gestiti (MSP) è un'azienda terza che gestisce in remoto l'infrastruttura IT e i sistemi degli utenti finali di un cliente su base proattiva, in genere attraverso un modello di abbonamento. Gli MSP forniscono una serie di servizi IT, tra cui il monitoraggio remoto, la gestione della sicurezza e il backup dei dati.

• Malware

  Malware, short for malicious software, includes programs like viruses, ransomware, and spyware that are designed to harm or exploit devices and networks. It can steal sensitive information, disrupt operations, or give unauthorized access to attackers, making robust security measures critical.

P

• PAM

  Privileged Access Management (PAM) is a security framework designed to control and monitor access to critical systems and data by privileged users. PAM tools enforce least-privilege access, record session activities, and provide real-time monitoring to mitigate insider threats and breaches.

R

• RBAC

  Role-Based Access Control (RBAC) assigns permissions to users based on their organizational roles. By restricting access to only what’s necessary for each role, RBAC improves security, ensures compliance, and simplifies permission management.

• RMM

  Remote Monitoring and Management (RMM) tools provide IT teams with the ability to monitor, manage, and maintain client systems remotely. These tools proactively detect issues, push updates, and generate detailed reports, ensuring smooth operations and minimizing downtime.

• Remote Assistance

  Remote assistance enables IT professionals to troubleshoot and resolve technical issues on a user’s device from a distant location. It often includes real-time screen sharing, file transfers, and chat functionalities to provide seamless support.

• Remote Collaboration

  Remote collaboration refers to using digital tools and platforms that allow teams to work effectively from different locations. Features like file sharing, video conferencing, and shared editing environments enable productivity without geographical constraints.

• Remote Desktop

  A remote desktop allows users to access and control a computer from another location. This technology is widely used for remote work, IT support, and accessing files or applications on a primary computer while away.

• Remote Device

  A remote device is any electronic device, such as a smartphone, tablet, laptop, or IoT device, that can be accessed or managed over a network. These devices enable flexibility and connectivity, especially in remote work environments.

• Remote Support

  Remote support software allows IT professionals to provide technical support to users by accessing their devices remotely. It typically includes features like file transfer, live chat, and multi-platform compatibility, streamlining the troubleshooting process.

S

• SIEM

  Security Information and Event Management (SIEM) systems aggregate and analyze security data from across an organization’s infrastructure. They provide real-time threat detection, incident response, and compliance reporting, helping organizations maintain robust cybersecurity defenses.

• Secure Remote Access

  Secure remote access ensures users can connect to devices or networks from distant locations without compromising security. It uses encryption, strong authentication, and secure protocols to protect against unauthorized access and data breaches.

• Sicurezza informatica

  La cybersecurity, o sicurezza informatica, è la pratica di proteggere sistemi, reti e programmi dagli attacchi digitali. Comprende una serie di tecnologie, processi e pratiche volte a difendersi da accessi non autorizzati, violazioni di dati e altre minacce informatiche.

• Supporto tecnico

  Il supporto tecnico consiste nel fornire assistenza e risoluzione dei problemi agli utenti di prodotti tecnologici, come computer, software o reti. Può essere fornita di persona, per telefono o attraverso strumenti di accesso remoto per risolvere i problemi e garantire un funzionamento regolare.

V

• VDI

  Virtual Desktop Infrastructure (VDI) is a technology that hosts desktop environments on a centralized server. Users can access their desktop from any device, enabling flexibility, improved security, and centralized management for IT teams.

• VPN

  A Virtual Private Network (VPN) connects a user’s device and the internet. VPNs are widely used to bypass geographic restrictions and enable access to remote networks.

W

• WoL

  Wake on LAN (WoL) is a networking standard that allows devices to be powered on remotely by sending a specific signal over the network. This feature is useful for IT administrators performing after-hours updates or troubleshooting.