Glossary

A

• AEM

  Automated Endpoint Management (AEM) is a system designed to simplify the management of devices within an organization’s IT environment. By automating tasks such as patch management, software deployment, and security enforcement, AEM improves operational efficiency, enhances security, and reduces manual workloads. It’s especially useful for IT teams managing large numbers of endpoints remotely.

• Attended Remote Access

  Attended remote access allows IT professionals to connect to a user’s device with their consent, typically during a live session. This access type is commonly used in remote support scenarios where the user is present to authorize and oversee the troubleshooting or assistance being provided.

• Augmented Reality

  Augmented Reality (AR) integrates digital information, such as images, sounds, and interactive elements, into the real-world environment. AR enhances user experiences by allowing real-time overlay of virtual elements on physical objects. For IT teams, an AR-enabled remote support tool like the one found in Splashtop allows the IT technician to see what the end-user sees through their device camera to provide guidance and support

B

• BYOD

  自帶裝置（BYOD）是指允許員工使用個人設備（例如智慧型手機、平板電腦和筆記型電腦）存取公司係統和資料的原則。 BYOD 策略提高了靈活性，但也帶來了安全挑戰。

C

• Cloud Computing

  Cloud computing refers to the delivery of on-demand computing resources—such as servers, storage, databases, and applications—over the Internet. It enables organizations to scale their operations, reduce costs, and improve flexibility by eliminating the need for on-premises hardware.

E

• End-to-End Encryption

  End-to-end encryption is a security process where data is encrypted on the sender’s device and only decrypted on the recipient’s device. This ensures that no one, including service providers, can access the data while it’s in transit, making it an essential feature for secure communications.

I

• ITSM

  IT Service Management (ITSM) encompasses a set of practices, policies, and tools designed to deliver and support IT services. ITSM frameworks like ITIL help organizations align IT processes with business goals, covering areas such as incident management, service request fulfillment, and change control.

M

• MFA

  Multi-Factor Authentication (MFA) adds an extra layer of security by requiring users to verify their identity using multiple factors, such as a password, fingerprint, or a one-time code. MFA significantly reduces the risk of unauthorized access, even if one credential is compromised.

• MSP

  託管服務供應商 (MSP) 是一家第三方公司，通常透過訂閱模式主動遠端管理客戶的 IT 基礎架構和最終使用者係統。 MSPs提供一系列 IT 服務，包括遠端監控、安全管理和資料備份。

• Malware

  Malware, short for malicious software, includes programs like viruses, ransomware, and spyware that are designed to harm or exploit devices and networks. It can steal sensitive information, disrupt operations, or give unauthorized access to attackers, making robust security measures critical.

P

• PAM

  Privileged Access Management (PAM) is a security framework designed to control and monitor access to critical systems and data by privileged users. PAM tools enforce least-privilege access, record session activities, and provide real-time monitoring to mitigate insider threats and breaches.

R

• RBAC

  Role-Based Access Control (RBAC) assigns permissions to users based on their organizational roles. By restricting access to only what’s necessary for each role, RBAC improves security, ensures compliance, and simplifies permission management.

• RMM

  Remote Monitoring and Management (RMM) tools provide IT teams with the ability to monitor, manage, and maintain client systems remotely. These tools proactively detect issues, push updates, and generate detailed reports, ensuring smooth operations and minimizing downtime.

• Remote Assistance

  Remote assistance enables IT professionals to troubleshoot and resolve technical issues on a user’s device from a distant location. It often includes real-time screen sharing, file transfers, and chat functionalities to provide seamless support.

• Remote Collaboration

  Remote collaboration refers to using digital tools and platforms that allow teams to work effectively from different locations. Features like file sharing, video conferencing, and shared editing environments enable productivity without geographical constraints.

• Remote Desktop

  A remote desktop allows users to access and control a computer from another location. This technology is widely used for remote work, IT support, and accessing files or applications on a primary computer while away.

• Remote Device

  A remote device is any electronic device, such as a smartphone, tablet, laptop, or IoT device, that can be accessed or managed over a network. These devices enable flexibility and connectivity, especially in remote work environments.

• Remote Support

  Remote support software allows IT professionals to provide technical support to users by accessing their devices remotely. It typically includes features like file transfer, live chat, and multi-platform compatibility, streamlining the troubleshooting process.

S

• SIEM

  Security Information and Event Management (SIEM) systems aggregate and analyze security data from across an organization’s infrastructure. They provide real-time threat detection, incident response, and compliance reporting, helping organizations maintain robust cybersecurity defenses.

• Secure Remote Access

  Secure remote access ensures users can connect to devices or networks from distant locations without compromising security. It uses encryption, strong authentication, and secure protocols to protect against unauthorized access and data breaches.

V

• VDI

  Virtual Desktop Infrastructure (VDI) is a technology that hosts desktop environments on a centralized server. Users can access their desktop from any device, enabling flexibility, improved security, and centralized management for IT teams.

• VPN

  A Virtual Private Network (VPN) connects a user’s device and the internet. VPNs are widely used to bypass geographic restrictions and enable access to remote networks.

W

• WoL

  Wake on LAN (WoL) is a networking standard that allows devices to be powered on remotely by sending a specific signal over the network. This feature is useful for IT administrators performing after-hours updates or troubleshooting.

主

• 主動訪問

  主動存取是指與電腦或裝置的終端連接，無需有人親自到場即可取得權限。 它對於非工作時間設備的 IT 支援、維護和更新特別有用。

我

• 我是

  身分識別和存取管理 (IAM) 是一個政策和技術框架，可確保正確的個人在適當的時間存取正確的資源。 它對於維護組織的安全性和合規性至關重要。

技

• 技術支援

  技術支援涉及向電腦、軟體或網路等技術產品的使用者提供協助和故障排除。 它可以親自、透過電話或透過遠端存取工具交付，以解決問題並確保順利運作。

混

• 混合工作

  混合工作是一種靈活的工作模式，將遠距工作與辦公室工作相結合，允許員工在家中或其他遠端地點兼職工作，而其餘時間則在傳統辦公環境中度過。 這種設置可以增強工作與生活的平衡，並且通常可以提高生產力。

網

• 網路安全

  網路安全是保護系統、網路和程式免受數位攻擊的實踐。 它涉及一系列旨在防禦未經授權的存取、資料外洩和其他網路威脅的技術、流程和實踐。

遠

• 遠端存取

  遠端存取是使用安全的網路連線從遠端位置存取裝置的能力。 它允許使用者像親臨現場一樣工作或管理系統。

• 遠端學習

  遠距學習是指在傳統課堂環境之外通常透過數位平台提供的教育教學。 這種模式允許學生從任何地方存取課程材料並參與課程，從而提供了教育的靈活性。

• 遠距工作

  遠距工作是一種工作安排，員工在公司主辦公室以外的地點（通常是在家或其他異地地點）履行工作職責，利用科技進行溝通和協作。