Splashtop SOS for Remote Support
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution.
Ideal for break-fix support with attended access to unlimited computers and mobile devices
Access up to 10 unattended computers per license
With each additional license, get access to 10 more unattended computers
Comprehensive remote support solution with attended access to unlimited computers and mobile devices
Access up to 300 unattended computers per license
With each additional license, get access to 300 more unattended computers
Advanced security and manageability features for businesses such as:
SSO Integration
Granular Permissions and Scheduled Access
Android/IoT Unattended Access
And more!
Endpoint Management Add-On
$259/ Per Concurrent Tech
Originally $499
Efficiently manage, monitor, and secure your endpoints with this powerful tool.
Automate patch management and software updates for streamlined IT operations.
Monitor device health in real-time, enabling proactive issue resolution.
Gain centralized control over multiple endpoints, minimizing manual intervention.
Plan Comparison
Product Features | SOS + 10 | SOS Unlimited | Enterprise |
|---|---|---|---|
| # unattended computers per license | 10 | 300 | 300 |
| # users per license | 10 | 10 | 10 |
| High-performance | |||
| Robust security | |||
| Attended access with session code | |||
| Attended support for iOS and Android devices* | |||
| Session reboot and reconnect | |||
| Elevate to admin | |||
| Custom branding of SOS app | |||
| PSA ticketing and ITSM integration** | |||
| Two technicians in one support session | |||
| Chat | |||
| In-session voice call | |||
| File transfer (including copy-and-paste and drag-and-drop) | |||
| Session recording | |||
| Multi-to-multi monitor | |||
| Share screen via web link | |||
| User role and access management | |||
| User and computer grouping | |||
| Bitdefender Antivirus add-on | |||
| End-user remote access licensing | |||
| Endpoint monitoring and management add-on | |||
| SSO / SAML integration | |||
| Unattended Android access | |||
| Advanced service desk workflow | |||
| Enterprise integrations (ServiceNow) | |||
- # unattended computers per license: 10
- # users per license: 10
- High-performance
- Robust security
- Attended access with session code
- Attended support for iOS and Android devices*
- Session reboot and reconnect
- Elevate to admin
- Custom branding of SOS app
- PSA ticketing and ITSM integration**
- Two technicians in one support session
- Chat
- In-session voice call
- File transfer (including copy-and-paste and drag-and-drop)
- Session recording
- Multi-to-multi monitor
- Share screen via web link
- User role and access management
- User and computer grouping
- Bitdefender Antivirus add-on
- End-user remote access licensing
- Endpoint monitoring and management add-on
- SSO / SAML integration
- Unattended Android access
- Advanced service desk workflow
- Enterprise integrations (ServiceNow)
Top Features
Simple Attended Access with Session Code
Ad-hoc support is as easy as a 9-digit session code. When you need to support someone on any device, they simply run the SOS app and provide you with their code. Remotely access and control Windows, Mac, and Android devices such as Samsung, LG, and Lenovo and other Android 8.0+ devices like Google Pixel, OnePlus, HTC, Huawei, OPPO, Sony, and ZTE. iOS (11 or later) and Android (5 or later) phones and tablets support view-only support sessions.
Chat
Chat with the user at the remote computer while in a session or outside a session.
Integration with Ticketing and ITSM
Splashtop SOS integrates with leading PSA ticketing and ITSM solutions, including Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and Microsoft Teams. Improve issue resolution time by launching a remote support session within your support ticket.
Elevate to Admin
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC, perform admin level operations, and support reboot and reconnect.
Custom Branding
Emphasize your brand! Generate a customized SOS app with your own logo and branding for your customers download. Learn more.
Two Technicians in One Support Session
2 technicians can connect and collaborate on the same support session (requires a multi-license subscription).
Voice Call
Make your support sessions more efficient with in-session voice call. This offers users an additional way to communicate during remote support sessions. Similar to VoIP (Voice over Internet Protocol), users on both ends of the remote session can communicate by talking to each other.
Security Is Our #1 Priority
Secure Infrastructure
Splashtop not only offers robust cloud infrastructure hosted on AWS for secure networking and computing, but we also provide on-prem options for those who prefer or require local hosting solutions. Our commitment to security extends across all platforms, adopting industry best practices in development, deployment, and production environments with 24x7 intrusion detection and defense mechanisms enforced. Discover more about how we safeguard your computers, users, and data.
Advanced Security Features
Splashtop solutions are built to give IT full control over securing remote access for today's distributed workforce. Security features include two-factor authentication, single-sign on integration, endpoint MFA, blank screen, idle session timeout, remote connection notification, full session audit logging, and more. All remote sessions are protected with TLS and 256-bit AES encryption. Learn more about Splashtop’s security features.
Standards and Compliance
Splashtop is ISO/IEC 27001, SOC2, GDPR, and CCPA compliant. Splashtop solutions are designed to support organizations in meeting their HIPAA, FERPA, PCI, and other industry compliance requirements.
Data and session privacy: Splashtop does not process, store, or have access to any of our users' computers or applications and data accessed during a remote session.
Learn more about Splashtop's security and compliance.