Jira Remote Access & Remote Support Integration

Jira has integrated with Splashtop! Now you can launch remote support sessions to your user’s computer from within an issue in Jira with just a few clicks. Your end-user doesn’t need to have any software prior-installed.

The Splashtop + Jira integration enables you to use the Splashtop SOS service to provide remote support to your users.

How it works

• From within the Jira issue, click to create an SOS download link then share it with your user.
• The user clicks the link to run the SOS one-time executable file (no install needed).
• Once the users opens the SOS app, you can connect! No session code needed.
• Once the connection is ended, session information is automatically logged into the issue.

Key Features

• See the user’s screen and take control of their computer in real time over high performance remote connections with HD quality.
• Take advantage of Splashtop SOS features including drag-and-drop file transfer, remote reboot, share your desktop, and more.
• All remote desktop sessions are secure and fully encrypted.

Here’s how you can get started with the Splashtop for Jira:

Step 1 – Start a free trial of Splashtop SOS or purchase a subscription starting at $199 per year.
Step 2 – Get the free integration app from the Atlassian marketplace.
Step 3 – Follow the instructions to connect your accounts and you’re ready to go!

If you have any questions contact our Sales team at sales@splashtop.com for licensing information.

• Splashtop Integration App in the Atlassian Marketplace
• Splashtop + Jira Integration support article
• Learn more about Splashtop SOS