How do I choose between Splashtop Remote Support and Splashtop SOS?

Splashtop Remote Support and Splashtop SOS are both great remote access / remote support solutions. They both provide options for remote access and support of attended and unattended computers with a few key differences in user licensing and supporting users on mobile devices.

Here are some top reasons to consider each option

Consider Splashtop SOS if you want a combination of a quick support tool for Windows, Mac, iOS and Android; plus optional unattended anytime access to Windows and Mac computers:

Quick support tool to access Windows, Mac, iOS and Android devices when the user is present
View iOS screens in real time. View Android device screens and remotely control some Android devices.
Unattended anytime access to Windows and Mac computers via the Splashtop streamer in SOS+10 or SOS Unlimited
Annual subscription based on number of technicians
Popular choice for IT, support, help desks

Consider Splashtop Remote Support if you want unattended anytime access to Windows and Mac computers; and optional monitoring and management features:

Anytime access to Windows and Mac computers via the Splashtop streamer
Monitoring and management features in Premium edition including alerts, manage Windows updates, one-to-many deployment, unattended Android access, endpoint security monitoring, remote command prompt, inventory reporting, and more.
Annual subscription based on number of managed computers. No limit on number of technicians.
Popular choice for MSPs

Consider a combination of the two if you want:

The benefits of Remote Support + additional attended support access and remote access/viewing of mobile device screens

Compare the licensing options for SOS and Remote Support side-by-side

	Splashtop SOS	Splashtop SOS+10 or SOS Unlimited	Splashtop Remote Support Premium
Price is based on	Splashtop SOS # of concurrent technicians	Splashtop SOS+10 or SOS Unlimited # of concurrent technicians	Splashtop Remote Support Premium # of unattended computers
Cost per technician	Splashtop SOS $199 per tech, per year	Splashtop SOS+10 or SOS Unlimited $219 per tech, per year (SOS+10) or $399 per tech, per year (SOS Unlimited)	Splashtop Remote Support Premium Unlimited technicians included. Cost based on number of computers
Attended quick support	Splashtop SOS Unlimited sessions – Windows, Mac, iOS, Android, Chromebook	Splashtop SOS+10 or SOS Unlimited Unlimited sessions – Windows, Mac, iOS, Android, Chromebook	Splashtop Remote Support Premium Includes free SOS Lite license for 1 concurrent session for Windows and Mac only. No mobile.
Unattended computers	Splashtop SOS Not available	Splashtop SOS+10 or SOS Unlimited 10 per tech license (in +10) Buy 5 licenses, get access to 5×10 = 50 unattended computers. or Unlimited endpoints (in Unlimited)	Splashtop Remote Support Premium $40/month for 25 computers $60/month for 50 computers $80/month for 100 computers $160/month for 250 computers $260/month for 500 computers $340/month for 750 computers $400/month for 1,000 computers All plans billed yearly. Higher volume packages available.
	Learn more about and buy SOS		Learn more about and buy Remote Support