IT support helping via desktop with remote access software

Remote Access & Support Software for IT Help Desk

Cost-effective, all-in-one, enterprise remote access solution for today’s IT

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Streamline Your Help Desk Workflow with Splashtop

Splashtop has the high performance, flexibility, and control you need to effectively support your organization.

Simplify your helpdesk workflow with on-demand remote access to end-user devices using Splashtop SOS.

Additionally, with Splashtop Enterprise you get an all-in-one remote support solution for today’s IT and helpdesk teams. Enabling technicians to collaborate, increase efficiency and quickly resolve end-user requests.

Top Reasons to Choose Splashtop: Comprehensive Remote Support & Seamless Integration

Robust security with strong authentication requirements, authorization controls, comprehensive logging, and more.
On-demand helpdesk support to remotely access unattended computers at any time and enable end users to work from home.
High-performance remote sessions with an intuitive user interface.
A centralized technician console to manage users, groups, devices, access permissions, and more.
A cost-effective remote access solution that integrates seamlessly into your existing IT environment, ticketing systems, and technician workflows.
Industry-leading customer service.

Seamless IT Help Desk Management with Splashtop

For IT, Support, and Help Desks

SOS

Attended and unattended remote support solution

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For Businesses and Power Users

Enterprise

Remote access and support to meet your advanced business and security needs

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Benefits of Splashtop Remote Access & Support Software

All-in-One Remote Access and Support Capabilities

On-demand, quick support to any attended (unmanaged) computers and mobile devices
Unattended remote support
Endpoint monitoring and management *
Unattended Android access *
Enable end users to remotely access their work computers from any device *
Simplified on-demand remote support workflows*
Support queue, technician grouping and collaboration capabilities*

Security, Audit and Compliance

Robust security features and practices including industry standard TLS 1.2 with AES 256-bit encryption, device authentication, two-factor authentication and more
Activities are logged and available for reporting
Splashtop maintains compliance with SOC 2 Type 2, SOC 3, and GDPR
Splashtop’s security features help organizations meet their own HIPAA, PCI, ISO 27001, and other industry and government standards and regulations
Purchase, deploy, and manage Bitdefender on your managed computers from within Splashtop

Ease-of-Use and Efficiency

Centralized technician console to manage users, groups, devices, access permissions and more
User-friendly interface that’s intuitive and needs no training to navigate
In-session features that increase productivity
Use the Splashtop app on any number of Windows, Mac, iOS, Android, and Chrome devices to launch the remote session

Flexibility and Control

Greater control with scheduled remote access, granular feature permissions, group-based access, and more *
Customize the SOS on-demand support app that your customers download with your own logo, color, instructions and company name
Choose cloud or on-premises deployment

Enterprise Feature

Single Sign-On (SSO)

Integrate with your SSO identity provider to manage Splashtop users via your current corporate directory
Take advantage of SSO so employees don’t need to create yet another password
Automate onboarding and off-boarding employees through SSO with SCIM

Ticketing System Integration

Integrate with ticketing systems like ServiceNow, Jira, Freshservice, Freshdesk, Zendesk, and more to launch a remote support session right from your ticket
Automatically log session details back in the ticket

* available with Enterprise only

Splashtop Offers Great Features at the Best Price

Save anywhere from 50% to 80% when you choose Splashtop over other remote access solutions.

From Our Happy Customers

Prior to downloading, I made a quick call to sales-support to assess if Splashtop was going to provide me with what I needed and the support rep was also superb. I didn’t have to wait until the end of the trial period…by the third day I knew this was going to be wonderful solution.

Jonathan Stone - Stone Consulting Group

From Our Happy Customers

Having used others; LogMeIn, TeamViewer, etc.; I have found Splashtop to be the fastest and most reliable. The people being supported also find the support software some of the easiest to use and it just works.

Michael Tott - Fore Computers

From Our Happy Customers

Works great for my company and the price is the reason I chose it over other products with similar features.

Scott Evans - Digital Wave LLC

From Our Happy Customers

I’ve used LogMeIn before and this is much cheaper, also easy to set up users with controlled access to machines. I like having the session and History logs. These have been extremely helpful.

Dave Bakker - Hendrik’s Greenhouses

Seamlessly Integrate Your Help Desk Software with Splashtop

Launch a remote support session directly from within a ticket. When you get Splashtop SOS Unlimited with the PSA ticketing & ITSM integration, you’ll be able to integrate Splashtop with many of the most popular PSA and ITSM platforms used today!

Learn more about our integration partners.

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Compare Splashtop Enterprise to Splashtop SOS Unlimited →

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FAQs

What is remote help desk software?

Remote help desk software enables IT support teams to assist users by remotely accessing and troubleshooting their devices. This software allows technicians to resolve issues without being physically present, leading to faster resolution times and increased efficiency. Splashtop remote help desk software provides a secure and reliable platform for help desk teams to deliver support, ensuring that users receive timely assistance no matter where they are located.

What does an IT help desk do?

An IT help desk is responsible for providing technical support and assistance to users experiencing issues with their IT systems, software, or hardware. The help desk addresses a wide range of problems, from password resets to software installation and system troubleshooting. With Splashtop’s remote access capabilities, IT help desks can efficiently diagnose and resolve issues remotely, reducing downtime and improving user satisfaction.

How does remote help desk software work?

Remote help desk software allows IT professionals to connect to a user’s device over the Internet. Once connected, the technician can view and control the remote device, diagnose issues, and implement solutions as if they were physically present. Splashtop’s remote help desk software is designed to provide high-performance remote sessions with minimal latency and strong security, ensuring that support teams can efficiently assist users while protecting sensitive data.

What’s the difference between a help desk and IT support?

A help desk typically focuses on providing immediate assistance for user-reported issues, such as troubleshooting software problems or resetting passwords. IT support encompasses a broader range of services, including system maintenance, network management, and long-term IT strategy. Splashtop’s solutions cater to both help desks and broader IT support needs, offering tools that enhance both immediate problem-solving and ongoing IT management.

Why do you need remote help desk software?

Remote help desk software is essential for modern IT support teams as it enables them to provide fast, efficient service to users regardless of their location. This software reduces the need for on-site visits, allowing technicians to resolve issues quickly and minimize downtime. Splashtop’s remote help desk software enhances this capability with secure, high-performance remote access, ensuring that IT teams can deliver effective support whenever and wherever it’s needed.

What ITSM platforms are supported by Splashtop?

Splashtop offers integrations with several IT Service Management (ITSM) platforms, including ServiceNow, Freshservice, Zendesk, Jira Service Management, and more. These integrations allow IT teams to initiate remote support sessions directly from their ITSM platform, streamlining workflows and improving response times. By integrating with these platforms, Splashtop enhances the efficiency and effectiveness of IT support operations, providing a seamless experience for both technicians and users.