Splashtop Remote Support
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution. Enhance efficiency and customer satisfaction with fast, secure, and reliable connections.
Choose a Remote Support Plan That Meets Your Needs
- Access up to 10 unattended computers per license, based on your selected plan
- With each license, get access to additional unattended computers
- Access unlimited attended computers and mobile devices
- Add on endpoint management capabilities for real-time patching, monitoring, and remediation
- Access up to 10 unattended computers per license, based on your selected plan
- With each license, get access to additional unattended computers
- Access unlimited attended computers and mobile devices
- Add on endpoint management capabilities for real-time patching, monitoring, and remediation
- Access up to 300 unattended computers per license, based on your selected plan
- With each license, get access to additional unattended computers
- Access unlimited attended computers and mobile devices
- Add on endpoint management capabilities for real-time patching, monitoring, and remediation
- Access up to 300 unattended computers per license, based on your selected plan
- With each license, get access to additional unattended computers
- Access unlimited attended computers and mobile devices
- Add on endpoint management capabilities for real-time patching, monitoring, and remediation
Get everything in SOS plus
- Enhance security with SSO, granular access controls, IP whitelisting, cloud recording and more
- Level up IT support with service desk, unattended Android access, APIs, and more
Get everything in SOS plus
- Enhance security with SSO, granular access controls, IP whitelisting, cloud recording and more
- Level up IT support with service desk, unattended Android access, APIs, and more
Autonomous Endpoint Management Add-On
$22/ month / per concurrent tech
Originally $42
Available as an add-on with Remote Support licenses.
Efficiently manage, monitor, and secure every endpoint.
Automate patch management and software updates for streamlined IT operations.
Monitor device health in real-time, enabling pro-active issue resolution.
Gain centralized control over multiple endpoints, minimizing manual intervention.
Flexible and Scalable Licensing
Adapt to your organization’s demands with flexible licensing options. Choose Remote Access licenses to enable remote workers to access their own work computers and Remote Support licenses for IT to support and manage devices.
Looking for per-endpoint pricing or our legacy remote support products (Basic, Plus and Premium)
Plan Comparison
Product Features | SOS | Enterprise |
|---|---|---|
| # unattended computers per license | Choose between 10 or 300 computers | 300 |
| # users per license | 10 | 10 |
| High-performance | ||
| Robust security | ||
| Attended access with session code | ||
| Attended support for iOS and Android devices | ||
| Session reboot and reconnect | ||
| Elevate to admin | ||
| Custom branding of SOS app | ||
| PSA ticketing and ITSM integration | ||
| Two technicians in one support session | ||
| Chat | ||
| In-session voice call | ||
| File transfer (including copy-and-paste and drag-and-drop) | ||
| Session recording | ||
| Multi-to-multi monitor | ||
| Share screen via web link | ||
| User role and access management | ||
| User and computer grouping | ||
| Bitdefender Antivirus add-on | ||
| Splashtop Antivirus powered by Bitdefender add-on | ||
| End-user remote access licensing | ||
| Autonomous Endpoint Management add-on | ||
| Advanced security features like SSO, SIEM logging, IP whitelisting, cloud session recording, and more. | ||
| Unattended Android access | ||
| Advanced service desk workflow | ||
| Ability to add-on Splashtop Augmented Reality and Splashtop Connector | ||
- # unattended computers per license: Choose between 10 or 300 computers
- # users per license : 10
- High-performance
- Robust security
- Attended access with session code
- Attended support for iOS and Android devices
- Session reboot and reconnect
- Elevate to admin
- Custom branding of SOS app
- PSA ticketing and ITSM integration
- Two technicians in one support session
- Chat
- In-session voice call
- File transfer (including copy-and-paste and drag-and-drop)
- Session recording
- Multi-to-multi monitor
- Share screen via web link
- User role and access management
- User and computer grouping
- Bitdefender Antivirus add-on
- Splashtop Antivirus powered by Bitdefender add-on
- End-user remote access licensing
- Autonomous Endpoint Management add-on
- Advanced security features like SSO, SIEM logging, IP whitelisting, cloud session recording, and more.
- Unattended Android access
- Advanced service desk workflow
- Ability to add-on Splashtop Augmented Reality and Splashtop Connector
Remote Support Feature Highlights
Simple Attended Access
Support unlimited devices with ease using a 9-digit session code. Remotely control Windows, Mac, and Android devices, and provide view-only support for iOS and older Android versions.
Unattended Access
Get unattended remote access to Windows, Mac, Linux, Android physical and virtual machines from any device.
Chat
Chat with the user at the remote computer while in a session or outside a session.
Integration with Ticketing and ITSM
Integrate with leading PSA ticketing and ITSM solutions, including Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and Microsoft Teams.
Elevate to Admin
Elevate the session privilege to admin when accessing a Windows standard user session to interact with UAC, perform admin level operations, and support reboot and reconnect.
Custom Branding
Generate a customized SOS app with your own logo and branding for your customers to download. Learn more.
Two Technicians in One Support Session
Two technicians can connect and collaborate on the same support session (requires a multi-license subscription).
Voice Call
Make your support sessions more efficient with in-session voice call, which provides users with an additional way to communicate during remote support sessions.
Endpoint Management (Add-on)
Efficiently monitor, manage, and update devices with real-time patch management, software deployment, dashboard insights, policies and more – all from Splashtop Console. Learn more
The #1 Rated Remote Access and Support Software Solution
Trusted by IT teams and businesses globally to provide secure, fast, and reliable support that enhances productivity, efficiency, and user satisfaction.
Advanced Data Protection & Security
Next Level Security. New Level Peace of Mind.
Secure Infrastructure
Learn MoreSecure cloud and on-prem hosting with 24/7 intrusion detection and SOC 2 & 3 certifications, means your computers, users and data stay protected.
Advanced Security Features
Learn MoreWith features like 2FA, endpoint MFA, session audit logging and E2E encryption, your IT teams have total control over securing remote access.
Standards and Compliance
Learn MoreA continuous focus on meeting the highest privacy and security standards (such as ISO/IEC 27001, SOC2, and GDPR) provides the confidence of knowing you’re protected and compliant.
FAQs
What is a technician/user?
What is the difference between Remote Access and Remote Support licenses?
What is attended vs. unattended support?
How many computers or devices can I access at once?
Can two people access a remote computer at the same time?
How can I get the endpoint management capabilities?
Where can I download Splashtop?
How can I upgrade or add to an existing subscription?
Do you offer monthly subscriptions?
Ready to Get Started?
