Glossary

A

• AEM

  Automated Endpoint Management (AEM) is a system designed to simplify the management of devices within an organization’s IT environment. By automating tasks such as patch management, software deployment, and security enforcement, AEM improves operational efficiency, enhances security, and reduces manual workloads. It’s especially useful for IT teams managing large numbers of endpoints remotely.

• Acceso desatendido

  El acceso no supervisado es una conexión remota a un ordenador o dispositivo sin la necesidad de que alguien esté físicamente presente para otorgar permiso. Es particularmente útil para el soporte de TI, el mantenimiento y las actualizaciones de dispositivos fuera del horario comercial.

• Acceso remoto

  El acceso remoto es la capacidad de acceder a un dispositivo desde una ubicación remota utilizando una conexión segura a internet. Permite a los usuarios trabajar o gestionar sistemas como si estuvieran físicamente presentes en el lugar.

• Aprendizaje a Distancia

  La enseñanza a distancia se refiere a la instrucción educativa impartida fuera de un aula tradicional, a menudo a través de plataformas digitales. Este modelo permite a los estudiantes acceder a los materiales del curso y participar en las clases desde cualquier lugar, lo que proporciona flexibilidad en la educación.

• Attended Remote Access

  Attended remote access allows IT professionals to connect to a user’s device with their consent, typically during a live session. This access type is commonly used in remote support scenarios where the user is present to authorize and oversee the troubleshooting or assistance being provided.

• Augmented Reality

  Augmented Reality (AR) integrates digital information, such as images, sounds, and interactive elements, into the real-world environment. AR enhances user experiences by allowing real-time overlay of virtual elements on physical objects. For IT teams, an AR-enabled remote support tool like the one found in Splashtop allows the IT technician to see what the end-user sees through their device camera to provide guidance and support

B

• BYOD

  Bring Your Own Device (BYOD (tráete tu dispositivo)) se refiere a una política que permite a los empleados usar sus dispositivos personales, como teléfonos inteligentes, tabletas y ordenadores portátiles, para acceder a los sistemas y datos de la empresa. Las políticas BYOD (tráete tu dispositivo) aumentan la flexibilidad, pero también presentan problemas de seguridad.

C

• Ciberseguridad

  La ciberseguridad es la práctica de proteger sistemas, redes y programas de ataques digitales. Implica una variedad de tecnologías, procesos y prácticas diseñadas para defenderse contra el acceso no autorizado, las violaciones de datos y otras amenazas cibernéticas.

• Cloud Computing

  Cloud computing refers to the delivery of on-demand computing resources—such as servers, storage, databases, and applications—over the Internet. It enables organizations to scale their operations, reduce costs, and improve flexibility by eliminating the need for on-premises hardware.

E

• End-to-End Encryption

  End-to-end encryption is a security process where data is encrypted on the sender’s device and only decrypted on the recipient’s device. This ensures that no one, including service providers, can access the data while it’s in transit, making it an essential feature for secure communications.

I

• IAM

  La gestión de identidad y acceso (IAM) es un marco de políticas y tecnologías que garantizan que las personas adecuadas tengan acceso a los recursos correctos en el momento adecuado. Es esencial para mantener la seguridad y el cumplimiento en las organizaciones.

• ITSM

  IT Service Management (ITSM) encompasses a set of practices, policies, and tools designed to deliver and support IT services. ITSM frameworks like ITIL help organizations align IT processes with business goals, covering areas such as incident management, service request fulfillment, and change control.

M

• MFA

  Multi-Factor Authentication (MFA) adds an extra layer of security by requiring users to verify their identity using multiple factors, such as a password, fingerprint, or a one-time code. MFA significantly reduces the risk of unauthorized access, even if one credential is compromised.

• MSP

  Un proveedor de servicios gestionados (MSP) es una empresa de terceros que gestiona de forma remota la infraestructura de TI y los sistemas de usuario final de un cliente de forma proactiva, generalmente a través de un modelo de suscripción. Los MSPs proporcionan una variedad de servicios de TI, que incluyen supervisión remota, gestión de la seguridad y copia de seguridad de datos.

• Malware

  Malware, short for malicious software, includes programs like viruses, ransomware, and spyware that are designed to harm or exploit devices and networks. It can steal sensitive information, disrupt operations, or give unauthorized access to attackers, making robust security measures critical.

P

• PAM

  Privileged Access Management (PAM) is a security framework designed to control and monitor access to critical systems and data by privileged users. PAM tools enforce least-privilege access, record session activities, and provide real-time monitoring to mitigate insider threats and breaches.

R

• RBAC

  Role-Based Access Control (RBAC) assigns permissions to users based on their organizational roles. By restricting access to only what’s necessary for each role, RBAC improves security, ensures compliance, and simplifies permission management.

• RMM

  Remote Monitoring and Management (RMM) tools provide IT teams with the ability to monitor, manage, and maintain client systems remotely. These tools proactively detect issues, push updates, and generate detailed reports, ensuring smooth operations and minimizing downtime.

• Remote Assistance

  Remote assistance enables IT professionals to troubleshoot and resolve technical issues on a user’s device from a distant location. It often includes real-time screen sharing, file transfers, and chat functionalities to provide seamless support.

• Remote Collaboration

  Remote collaboration refers to using digital tools and platforms that allow teams to work effectively from different locations. Features like file sharing, video conferencing, and shared editing environments enable productivity without geographical constraints.

• Remote Desktop

  A remote desktop allows users to access and control a computer from another location. This technology is widely used for remote work, IT support, and accessing files or applications on a primary computer while away.

• Remote Device

  A remote device is any electronic device, such as a smartphone, tablet, laptop, or IoT device, that can be accessed or managed over a network. These devices enable flexibility and connectivity, especially in remote work environments.

• Remote Support

  Remote support software allows IT professionals to provide technical support to users by accessing their devices remotely. It typically includes features like file transfer, live chat, and multi-platform compatibility, streamlining the troubleshooting process.

S

• SIEM

  Security Information and Event Management (SIEM) systems aggregate and analyze security data from across an organization’s infrastructure. They provide real-time threat detection, incident response, and compliance reporting, helping organizations maintain robust cybersecurity defenses.

• Secure Remote Access

  Secure remote access ensures users can connect to devices or networks from distant locations without compromising security. It uses encryption, strong authentication, and secure protocols to protect against unauthorized access and data breaches.

• Soporte técnico

  El soporte técnico implica proporcionar asistencia y solucionar problemas a los usuarios de productos tecnológicos, como ordenadores, software o redes. Se puede prestar en persona, por teléfono o a través de herramientas de acceso remoto para resolver problemas y garantizar operaciones sin problemas.

T

• Trabajo híbrido

  El trabajo híbrido es un modelo de trabajo flexible que combina el trabajo remoto y presencial, permitiendo a los empleados trabajar desde casa u otras ubicaciones remotas a tiempo parcial mientras pasan el tiempo restante en un entorno de oficina tradicional. Esta configuración mejora la conciliación entre el trabajo y la vida personal y, a menudo, aumenta la productividad.

• Trabajo remoto

  El trabajo remoto es un acuerdo de trabajo en el que los empleados realizan sus tareas laborales desde un lugar que no sea la oficina principal de la empresa, generalmente desde casa u otra ubicación fuera de las instalaciones, aprovechando la tecnología para la comunicación y la colaboración.

V

• VDI

  Virtual Desktop Infrastructure (VDI) is a technology that hosts desktop environments on a centralized server. Users can access their desktop from any device, enabling flexibility, improved security, and centralized management for IT teams.

• VPN

  A Virtual Private Network (VPN) connects a user’s device and the internet. VPNs are widely used to bypass geographic restrictions and enable access to remote networks.

W

• WoL

  Wake on LAN (WoL) is a networking standard that allows devices to be powered on remotely by sending a specific signal over the network. This feature is useful for IT administrators performing after-hours updates or troubleshooting.