Technical issues can create significant setbacks when working on the go. For those who live and work on their iPhones, receiving technical support as quickly and efficiently as possible is essential.
Remote access technology has enabled IT support teams to directly view and troubleshoot user devices from anywhere, even when the IT agent is on the go. But what happens if the user who needs technical support and the agent use incompatible phones?
Fortunately, it is possible to access an iPhone from an Android remotely. With the right technology, like Splashtop, you can easily connect to iPhones remotely for troubleshooting and screen sharing.
Access Your iPhone Remotely from an Android in Just 4 Steps
If you want remote access to an iPhone from an Android for troubleshooting and support, you can get it in a few simple steps:
Download the Splashtop Business app on the IT agent’s Android
Have the end user download the Splashtop SOS app on their iPhone
The end user opens the SOS app and generates a 9-digit session code
The IT agent enters the session code in the Splashtop app
With that, the remote connection is established, and the IT agent can see the iPhone’s screen to guide the end user through troubleshooting. The users can disconnect once the session is over with just a tap.
Keep in mind that, due to iOS guidelines, remote access for iPhones is view-only. Although the IT agent won’t be able to directly manage the device remotely, they can still easily guide the end user through management and troubleshooting steps over the phone.
Alternative Solutions for Remote Access from Android to iPhone
If you’re weighing your options for a solution that gives you remote access from Android to iPhone, there are alternatives. However, each has pros and cons that you’ll need to weigh.
For instance, solutions like TeamViewer and AnyDesk also provide remote viewing for support. However, they’re also more expensive options, providing the same features as Splashtop for a higher price.
There are also options for sharing files between mobile devices, like AirDroid and VNC Viewer, although those are not designed for IT support.
So while there are options, the choice is clear: for seamless, efficient, and affordable remote support when you need to access an iPhone from an Android, Splashtop is the way to go.
Tips to Overcome Common Issues While Remotely Accessing an iPhone from an Android
While remote access is a powerful tool, there are some common obstacles that you may encounter while remotely accessing an iPhone from an Android. Fortunately, each of these can be easily addressed.
For instance, both devices need a strong internet connection. If one has poor connectivity, then the entire support process will be slowed down. Moving to an area with a better internet connection is all it takes to overcome this.
If a user encounters a permission error, this is also easily addressed. iPhone users can go to Settings → Privacy & Security → Splashtop SOS to manage their permission settings and ensure Splashtop SOS is allowed the access it needs to work.
Other issues can be resolved by ensuring the devices and apps are up-to-date. Sometimes, older operating systems have difficulty running newer versions of remote access software (or vice-versa), so a quick update is all it takes to fix them.
How to Keep an iPhone Secure When Accessing it from Android
Security is one of the most commonly cited concerns about remote access and support technology, and it’s no wonder. Organizations need to know their employees’ devices, accounts, and data remain safe when they connect, so they want a secure solution.
Fortunately, Splashtop is incredibly secure and is designed to meet a wide range of industry and government standards and regulations. It also includes advanced security features like two-factor authentication, session idle timeout, remote connection notifications, and more, so employees and IT teams can connect without fear.
Organizations can also keep their iPhone and Android devices safe by following some security best practices, including:
Enabling multi-factor authentication to protect accounts from unauthorized access
Regularly updating apps and devices for security patches
Using strong passwords, including combinations of letters, numbers, and symbols, as well as ensuring passwords are unique and not personally identifiable
Enabling encryption to keep data secure
Using trusted, secure solutions, like Splashtop
Enjoy Simple and Secure iPhone Access from Android with Splashtop!
If you’re looking for secure, powerful remote support that lets your IT agents connect to employee’s iPhones from anywhere, even from an Android device, you’ll want Splashtop.
Splashtop is secure, efficient, and affordable for businesses of all sizes. Remotely connecting to an iPhone (or any other device) only takes a few taps and provides a seamless connection. This lets the IT agent easily guide the employee through troubleshooting and maintenance, providing clear instructions every step of the way.
Want to experience Splashtop for yourself? Get started today with a free trial:
