Designing Success

Splashtop Enterprise transformed how pb2’s employees and IT team operated:

• End-Users: Employees, whether hybrid, remote or on a scope trip, easily connect from personal devices or company laptops to powerful office workstations. This is essential for running resource-intensive applications like Autodesk Revit, ensuring high performance and productivity for architects and designers. The positive feedback highlighted the solution’s simplicity and excellent performance.

• IT Team: Splashtop’s remote support and endpoint management capabilities addressed pb2’s critical needs.

  • Remote support: pb2 was able to use Splashtop’s unattended access to remote into any company managed device for troubleshooting whenever an issue came up, and they were able to utilize Splashtop SOS to connect to personal and mobile devices that required troubleshooting with the end-user present. With Splashtop Streamer, company computers had full remote access enabled, as well as our endpoint management features to assist with troubleshooting and maintenance.

  • Background Actions: Background Actions enabled the IT team to troubleshoot a user’s device without interrupting their session, enabling the IT team to monitor the computer’s devices, running tasks, the registry, as well as the ability to send remote commands using command line and PowerShell.

  • Configured Alerts and Actions: The IT team set up alerts to notify them of key events, such as software installations/uninstallations and low system resources. These alerts allow them to act proactively, reducing downtime and improving user experience.

  • Software Patching: With the risks of unpatched software in mind, they handled patch management for applications like Chrome and other business-critical software including the Splashtop app, scheduling updates outside work hours to avoid disruptions.

  • Inventory Management: The IT team utilize Splashtop’s inventory reporting features to maintain an accurate record of all hardware and software assets, ensuring compliance and optimizing resource allocation.

  • Logs and Auditing: Regularly reviewing logs and online computer pages allow the team to maintain compliance and identify any anomalies. These logs are also used for auditing purposes, ensuring that all activities are well-documented.

  • Policy Framework: pb2 leveraged Splashtop’s policy framework to standardize settings for fully managed devices, enhancing consistency and security across their network.

  • Granular Control: Due to past concerns with data exfiltration, the IT team restricted file transfers while enabling necessary functions like remote printing and copy-paste. This granular control minimized risks while maintaining user productivity.

  • Single Sign-On (SSO): Implementing SSO streamlined user authentication and improved security, making it easier for employees to securely access their resources.

  • Has replaced Intune for endpoint management in several ways: pb2’s reliance on Intune for some endpoint management functionalities was supplemented by Splashtop, which filled critical gaps, including better visibility into and more control over software updates, and better documentation.

  • Unbeatable value: Splashtop’s competitive pricing and comprehensive feature set offered unmatched value compared to alternatives. Over time, pb2 transitioned from using Splashtop only for remote access to adding on remote support and finally to Splashtop Enterprise, benefiting from additional capabilities to meet their evolving needs.