Terms of Service - EU

These Terms of Service (“Terms”) between You (defined below) and Splashtop (defined below) describes the terms and conditions of Your use of Splashtop’s Services (defined below).  

Splashtop reserves the right, exercised at its sole discretion, to modify, add or delete portions of these Terms from time to time. Splashtop will notify You as soon as the Terms have been amended. The most current version of the Terms can be viewed at https://www.splashtop.com/terms/splashtop.  

1. DEFINITIONS 

“Documentation” means any electronic or printed materials that accompany the Software that provide instructions for the installation, operation, and use of the Software. 

“Intellectual Property Rights” means all intellectual property rights and associated rights, including, but not limited to, copyrights, trademark rights, patent rights, design rights, trade name rights, database rights, and neighboring rights, as well as rights to knowhow. 

“Licensed User” means an individual with a valid seat license for the Services. 

“Services” means the services and related Software provided by Splashtop to You under these Terms, including but not limited to Splashtop Personal, Splashtop Business line of products, Splashtop Classroom, Splashtop On-Prem, the Mirroring360 line of products, Splashtop Secure Workspace, or Splashtop Vault. The Splashtop Business line of products currently includes Splashtop Business Access, Splashtop Remote Support, Splashtop SOS, and Splashtop Enterprise (collectively, the “Splashtop Business Products”). The Mirroring360 line of products currently includes Mirroring360 and Mirroring360 Pro (collectively, the “Mirroring360 Products”) 

“Software” means certain software applications, in object code format only, that are required for You to use the Services and licensed to You subject to these Terms. 

“Splashtop” means Splashtop  B.V., a private company with limited liability, established and existing under the laws of the Netherlands, having its registered office in Amsterdam, the Netherlands, at Piet Heinkade 133-135, registered with the Chamber of Commerce under 77876342, and its successors and assigns. 

“Splashtop Account” means a user account created with Splashtop that uniquely identifies You with a user name and password. 

“Third Party Software” means certain software that Splashtop licenses from third parties and provides to You incorporated into the Software. 

“You or Your” means you as a Licensed User or an employee or agent of a legal entity that is authorized to represent and legally bind such entity to these Terms. 

2. ONLINE REGISTRATION (Subsections a. and b. below not applicable to Splashtop On-Prem)

To use the Services, You may be required to complete the online registration process, including Your electronic acceptance of these Terms. Splashtop may reject an online registration by You at its sole discretion and is not obligated to provide a reason for its rejection. 

a. Registration Data. As part of the online registration process for a Splashtop Account, Splashtop will collect certain limited information about You (“Registration Data”). All Registration Data provided by You must be current, complete, and accurate, and You are solely responsible for updating the Registration Data as necessary. Splashtop may terminate all rights to access, receive, use and license the Services if (i) Splashtop discovers that any of Your Registration Data is incomplete, inaccurate, or not current, or (ii) Splashtop determines, at its sole discretion, that You are not the appropriate user of the Services. 

b. Passwords and Security. Except for Splashtop Secure Workspace and Splashtop Vault, as part of the online registration process, You must use Your email address as Your user name and choose a password for access to Your Splashtop Account. You are entirely responsible for maintaining the confidentiality of Your password and agree to carefully safeguard all of Your passwords. You are solely responsible for any and all activities that occur under Your Splashtop Account and agree to immediately notify Splashtop of any unauthorized use of Your Splashtop Account or any other breach of security. Furthermore, You are solely responsible for obtaining consent from Your users before collecting, transmitting or transferring any content from their devices through the Services. Splashtop shall not be liable for any loss that You may incur as a result of a third party using Your Splashtop Account, either with or without Your knowledge. You may be held liable for losses incurred by Splashtop or another party due to a third party using Your Splashtop Account, either with or without Your knowledge. 

c. Subscription to Use the Software. When You subscribe to use the Services, You are agreeing to the Splashtop Terms of Sale, which can be viewed at (1) https://www.splashtop.com/terms/sale/splashtop for Splashtop Personal, Splashtop Business Products, Splashtop Classroom, Splashtop On-Prem, Splashtop Secure Workspace or Splashtop Vault; or (2) https://www.mirroring360.com/terms/sale for Mirroring360 Products. Splashtop may suspend or terminate the Services on Your Splashtop Account due to payment delinquency and You agree to reimburse Splashtop for all reasonable costs and expenses incurred in collecting delinquent amounts.

d. Trial and Promotional Offers. From time to time, Splashtop may offer certain trial and/or promotional offers. Splashtop reserves the right to modify or discontinue any trial or promotional offers in its sole discretion and without notice. Any trial or promotional offers are limited to one (1) per customer and may not be combined with any other offers.  

3. USE OF THE SERVICES 

a. License Grant. Under the provisions set out in these Terms, You are granted a non-transferable, non-sublicensable, non-exclusive license to use the Software and Documentation subject to Your full compliance of this Section 3. 

b. Commercial Use. The Splashtop Business Products, Splashtop Classroom, Splashtop On-Prem, and Mirroring360 Products are fully licensed for commercial use in a professional environment. Splashtop Personal is for non-commercial use only, i.e. use it to access Your personal computers for non-work related purposes. Splashtop Secure Workspace and Splashtop Vault may be licensed for either commercial or non-commercial use. 

c. Software Restrictions. You shall not (i) in whole or in part, copy, reproduce, transfer, create derivative works from, translate, reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code, alter or modify the Software, or remove any portion thereof, nor shall You cause or permit any other person to do the foregoing; (ii) remove, alter, cover or obfuscate any copyright notices or other proprietary rights notices placed or embedded by Splashtop on or in any Software or Documentation; (iii) sell, resell for a profit, rent, lease or lend the Software or Documentation or use it for commercial time sharing, rental or service bureau use; (iv) use the Software or any component thereof for any illegal purposes; or (v) use the Software or Documentation, or any component thereof, to enable copyright protection-circumvention devices or to violate or circumvent in any manner any content copyright, content protection scheme, or content copy policies. 

d. Service Restrictions.  By using the Services, You agree not to and shall not allow any of Your users to (i) use the Services in violation of any applicable laws or regulations, (ii) transmit any material that may violate or infringe the Intellectual Property Rights, privacy or other rights of any third party, (iii) harvest or otherwise collect or store any information of a third party without his/her consent, (iv) use the Services in a way that may cause harm or disruption to Splashtop network, Splashtop Accounts or other Splashtop services or (v) use the Services to send any spam, malware or any fraudulent, obscene or unlawful content. 

e.  Use Limitations*. You agree to comply with the following applicable term while using the respective Services: 

(i) For Splashtop Personal, the total number of Splashtop Streamers that are logged in with Your Splashtop Account shall not exceed five (5). Splashtop Personal is also restricted to non-commercial use only, per Section 3b above. 

(ii) For the Splashtop Business Products: 
a. Splashtop Business Access – 2 computers per user seat license for Splashtop Business Access Solo, 10 computers per user seat license for Splashtop Business Access Pro,  and 10 computers per user seat license for Splashtop Business Access Performance. The number of users is limited by the number of user seat licenses.
b. Splashtop Remote Support – the number of computers is limited by the package You subscribed to.  The Splashtop Remote Support license is for technicians and IT personnel to remotely support their and other users’ computers.   
Remote Support Basic and Plus do not include secondary user access.
Remote Support Premium includes limited secondary user access. 
c. Splashtop SOS – the number of computers is limited by the package You subscribed to. The number of users is limited by the number of licenses.
d. Splashtop SOS+ - Software Patch is powered by Chocolatey for Windows and Homebrew for macOS. Windows users may be subject to use limitations and other restrictions, including rate limits. Please consult Chocolatey’s Legal Terms (https://docs.chocolatey.org/en-us/information/legal/) and Packages Disclaimer (https://docs.chocolatey.org/en-us/community-repository/community-packages-disclaimer/#rate-limiting) for details. Splashtop will not assume any responsibility for changes, including damages of any sort, which may result from the Software Patch add-on.
e. Splashtop Enterprise (Cloud) – limits on technicians, users, computers, and concurrency are subject to the particular plan You subscribed to.
f. Splashtop Enterprise+ (Cloud) - Software Patch is powered by Chocolatey for Windows and Homebrew for macOS. Windows users may be subject to use limitations and other restrictions, including rate limits. Please consult Chocolatey’s Legal Terms (https://docs.chocolatey.org/en-us/information/legal/) and Packages Disclaimer (https://docs.chocolatey.org/en-us/community-repository/community-packages-disclaimer/#rate-limiting) for details. Splashtop will not assume any responsibility for changes, including damages of any sort, which may result from the Software Patch add-on.

(iii) For Splashtop Classroom, the total number of Splashtop Streamers that are logged in with Your Splashtop Account shall not exceed ten (10). 

(iv) For Splashtop On-Prem, the use of the Services is limited to the particular plan You subscribed to. 

(v) For Mirroring360 Products, the maximum number of the deployed Mirroring360 software on the computers is limited by the number of licenses You subscribed to. 

Splashtop may, at its sole discretion, suspend any account in violation of this provision or require You to purchase additional seat licenses to correct any overage. 

f. Third Party Software. Certain Third Party Software provided in or with the Software is subject to various other terms and conditions imposed by the licensors of such Third Party Software. Your use of the Third Party Software is subject to and governed by the respective Third Party Software licenses, which relevant licenses for such Third Party Software You may view from within the Software.  

4. INTELLECTUAL PROPERTY RIGHTS 

Splashtop or its licensors retain ownership of all Intellectual Property Rights in or associated with the Services. Nothing in these Terms constitutes the transfer of any Intellectual Property Rights from Splashtop to You. You are solely granted a right to use the Service as described in these Terms. You acknowledge that the Services may contain unpublished information and embody valuable trade secrets proprietary to Splashtop and/or its licensors. Splashtop and/or its licensors reserve all rights in the Services not expressly granted herein. The license granted hereunder and Your right to use the Services terminate automatically if You violate any part of the Terms. 

5. CONFIDENTIAL INFORMATION 

“Confidential Information” means any non-public business or technical information of Splashtop including, without limitation, any information relating to Splashtop’s trade secrets or know-how that is designated as “confidential,” either orally or in writing, or that You know or should know is considered confidential or proprietary by Splashtop. You agree to maintain the Confidential Information in strict confidence and not to use Confidential Information except as expressly authorized by these Terms. You shall ensure that no unauthorized persons shall have access to the Confidential Information. Notwithstanding the foregoing, Confidential Information shall not include information that (i) becomes part of the public domain through no breach of the Terms by You; (ii) is independently developed by You without reference to any Confidential Information; or (iii) is rightfully disclosed to You by a third party without restriction on disclosure.  

6. TRADEMARKS 

You acknowledge and agree that the term Splashtop and other related logos and designs provided hereunder (collectively, the “Splashtop Trademarks”) are the exclusive trademarks of Splashtop, registered in the United States and elsewhere, and that You shall not use or reproduce the Splashtop Trademarks without first obtaining a trademark license from Splashtop. All other trademarks and service marks referenced in the Services or Splashtop website are the exclusive property of their respective owners. All rights reserved. 

7. PRIVACY 

Splashtop’s use of any information provided by You, including without limitation, Registration Data and payment information, is set forth in Splashtop’s current Privacy Policy, which can be found at (1) https://www.splashtop.com/privacy for Splashtop Personal, Splashtop Business Products, Splashtop Classroom Splashtop On-Prem, Splashtop Secure Workspace and Splashtop Vault; or (2) https://www.mirroring360.com/privacy for Mirroring360 Products.

8. UPDATES AND SUPPORT 

Splashtop may, from time to time, at its sole discretion, and without any obligation to do so, make updates to the Services available via the Internet or other sources. All such updates shall be deemed to be included within the definition of Services and shall be subject to these Terms. Splashtop reserves the right to charge fees for any future versions of, or updates to, the Services. Only in the event Splashtop increases its fees within three months after conclusion of the agreement, and only with regard to Your non-commercial use of any Services, You are entitled to rescind the agreement You have with Splashtop.  

If Splashtop is Your support provider for the Services, You may visit (1) https://www.splashtop.com/support for Splashtop Personal, Splashtop Business Products, Splashtop Classroom, Splashtop On-Prem, Splashtop Secure Workspace or Splashtop Vault; or (2) https://www.mirroring360.com/f-a-q for Mirroring360 Products to utilize online knowledgebase or contact Splashtop support team to resolve any technical issues You might have.  

9. TERM AND TERMINATION 

These Terms shall commence on the date of Your electronic acceptance. These terms continue until the termination of Your Splashtop Account. You may terminate these Terms at any time by terminating Your subscription, removing the Software and Documentation from Your system, deleting Your Splashtop Account, and stopping to use the Services. 

For Splashtop subscriptions paid via my.splashtop.com, You may terminate Your subscription by logging into your Splashtop account at my.splashtop.com, clicking on the “Subscriptions” tab under “Account Info,” and turning off auto-renewal. Your subscription will no longer auto-renew, and Your account will not be charged automatically at the end of Your current subscription period. The Products You have purchased will remain usable until the end of the current subscription period.  

For Splashtop subscriptions procured via Splashtop sales personnel (not directly purchased by You at my.splashtop.com), You may cancel Your subscription by providing written notice of Your intent not to renew in the manner set forth in Section 15(e) herein, sent no later than thirty (30) days prior to automatic renewal.

Splashtop may immediately terminate these Terms and Your subscription, license, and right to the Services if (i) You breach these Terms; (ii) You, as a legal entity, declare bankruptcy, are involved in any bankruptcy proceedings or are otherwise insolvent; or (iii) Splashtop decides, at its sole discretion, to discontinue offering the Services, in which case Splashtop shall notify You in advance, whenever possible, and provide You with alternative plans or options to minimize any inconvenience that may be caused by such termination. Splashtop shall not be liable for any damages resulting from a termination of these Terms as provided for herein. Upon termination of these Terms: (a) all license rights granted hereunder will automatically terminate without further notice to You; and (b) You will immediately discontinue all access to and use of the Services and destroy the Software and Documentation, and all copies thereof.  

Sections 1, 4, 5, 6, 7, 9, 10, 11, 12 and 15 shall survive the expiration or termination of these Terms in full force and effect.

In the event of termination (in Dutch “ontbinding”), the payment for the Services already provided to You will not be refunded or reversed. Amounts invoiced by Splashtop before the termination in connection with the Services provided to You under these Terms will survive the termination and will immediately become due and payable by You at the time of the termination. 

10. DISCLAIMER OF WARRANTIES 

The Services, Software, any updates thereto, any Documentation and information are provided “as-is” without warranty of any kind. Splashtop, on behalf of itself and its licensors, disclaims all warranties, whether express, implied, statutory or otherwise, arising out of or in connection with these terms and any sample, specification or proposal provided by Splashtop, including, but not limited to, the warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights. Splashtop does not guarantee the accuracy, completeness, satisfactory quality of the Services or that the Services will be free of defects, run error-free or uninterrupted, meet Your requirements, be free of viruses or that Splashtop will correct all errors. You understand and agree that any material or data downloaded or otherwise obtained through the use of the Services is done at Your sole risk and that You will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.    

11. LIMITATION OF LIABILITY 

Splashtop's liability for attributably failing (in Dutch “toerekenbare tekortkoming”) to perform the agreement, any unlawful act (in Dutch “onrechtmatige daad”), or otherwise is excluded. to the extent allowed by a mandatory or peremptory rule of law.

Notwithstanding the foregoing, in the event that Splashtop is liable for damages under a mandatory or peremptory rule of law, as a result of for attributably failing (in Dutch “toerekenbare tekortkoming”) to perform the agreement, any unlawful act (in Dutch “onrechtmatige daad”), or otherwise, the total, aggregate liability of Splashtop, its licensors or suppliers is limited to direct damages only and to the total amounts paid to Splashtop for the Services in the twelve (12) month period preceding the circumstances giving rise to the claim at issue. 
Direct damage shall solely mean: 

1. property damages (“zaakschade”); 

2. reasonable expenses that You would have to incur to make Splashtop's performance conform to these Terms, unless the agreement is rescinded (“ontbonden”) by, or on behalf of, You; 

3. reasonable expenses incurred by You to determine the cause and scope of the damage, insofar as the determination relates to direct damages; and 

4. reasonable expenses incurred to prevent or mitigate damages, insofar as they relate to direct damages. 

Splashtop’s liability for damages other than direct damages, arising out of, or in connection with these Terms, such as, but not limited to, indirect loss, consequential loss, loss and/or damage of data, loss of profit and loss of revenue, loss of business, loss of anticipated savings, or any other similar financial loss or loss of goodwill or reputation, damage as a result of claims from third parties or other incidental, indirect, punitive or exemplary damages of any kind, is excluded.

The limitations mentioned in the preceding paragraphs of this article shall not apply if and insofar as the damage or injury is the result of intentional acts or omissions (“opzet”) or gross negligence (“bewuste roekeloosheid” by Splashtop.  

Any claim for damages against Splashtop shall cease after twelve (12) months from the first occurrence of the claim. 

12. INDEMNIFICATION 

You hereby agree, at Your sole expense, to indemnify, defend and hold Splashtop and its affiliates, employees, officers, directors, owners, information providers, agents, licensees, licensors (the “Indemnified Parties”) harmless from and against any and all liabilities, claims, costs, including reasonable attorneys’ fees, incurred by the Indemnified Parties in connection with any demand, claims, action, suit, or loss arising as a result of (a) any breach by You of these Terms or claims arising from Your Splashtop Account; (b) any fraud or manipulation by You; (c) a third-party claim, action or allegation of infringement based on information, data, files or other content submitted by You; or (d) any claims of credit card fraud based on any information released by You. You agree to use best efforts to cooperate with Splashtop in the defense of any demand, claim, action or suit. Splashtop reserves the right to assume the exclusive defense of any matter subject to indemnification by You at Splashtop’s own expense.  

13. HIGH-RISK USE 

You hereby acknowledge that the Services are not designed or intended for access and/or use in or during high-risk activities and shall not be used in connection with any system where malfunction can reasonably be expected to result in personal injury, death or damage to property, environment, or business. Without limiting the foregoing, the Services shall not be used in connection with any life support system. Splashtop and its licensors hereby expressly disclaim any express or implied warranty of fitness for such purposes. You agree to hold Splashtop and its officers, directors, employees, affiliates, and licensors harmless from any claims or losses resulting from any of the foregoing uses of the Services. 

14. PAYMENTS AND TAX LIABILITY

Your acceptance of these Terms constitutes Your agreement to make timely payment(s) due to Splashtop including, where applicable, any and all taxes, duties and fees. Unless stated otherwise, all prices and fees shown by Splashtop are exclusive of taxes and regulatory fees. Where applicable, taxes and regulatory fees will be charged on the invoices electronically issued by Splashtop in accordance with local laws and regulations. Splashtop, at its sole discretion, will calculate the amount of taxes due. The taxes and regulatory fees charged can be changed without notice.

Splashtop reserves the right to determine pricing for Splashtop Services based on the geographical location of the user or the actual usage of the Services. Pricing may vary according to the location. The location of purchase should match where the user physically resides and where the Services will be primarily used and deployed. Splashtop reserves the right to verify Your location. If it is determined that pricing was incorrectly applied to Your purchase of Splashtop Services, whether in error or as a result of Your conduct, Your pricing for Splashtop Services will be updated accordingly and all amounts that should have been due under standard pricing shall immediately become due and payable within thirty (30) days of notice thereof.

Splashtop may suspend or terminate the Services on Your Splashtop Account due to any payment delinquency and You agree to reimburse Splashtop for all reasonable costs and expenses incurred in collecting such delinquent amounts.

15. GENERAL 

a. These Terms constitute the entire agreement between You and Splashtop concerning Your use of the Services and by accepting these Terms, You expressly acknowledge that these Terms supersede any prior or contemporaneous agreements, communications and/or understandings, written or oral, concerning Your use of the Services. Splashtop will not be bound by any provision of any purchase order, receipt, acceptance, confirmation, correspondence, or otherwise, regardless of whether these Terms are silent on the matter, under any circumstances, unless Splashtop expressly agrees to the provision in a written, executed document. 

b. If any provision of these Terms shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall not be affected and such invalid provision shall be replaced by Splashtop by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision. 

c. These Terms shall be exclusively governed by and construed in accordance with the laws of the Netherlands. All controversies, disputes or claims arising out of or relating to the Agreement or the breach thereof which shall not have been amicably settled by the parties shall be exclusively and finally settled by the competent civil court in Amsterdam, the Netherlands, unless otherwise prescribed by mandatory law. 

d. You may not assign or transfer these Terms or any rights or obligations under these Terms. Any assignment or transfer of these Terms made in contravention of the terms hereof shall be null and void. Subject to the foregoing, these Terms shall be binding on and inure to the benefit of the parties’ respective successors and permitted assigns. Splashtop may assign its rights under these Terms to its affiliates and to any successor by way of merger, acquisition, consolidation, reorganization, or sale of all or substantially all of its assets that relate to these Terms, without action on Your part, in which case references to Splashtop herein shall be deemed to refer to the assignee. 

e. Notices by Splashtop to You may be sent to the email address provided by You during the online registration process or otherwise by any means that Splashtop determines at its sole discretion as likely to come to Your attention. All notices by You to Splashtop regarding these Terms shall be in writing and sent by express carrier or certified mail at the address of Splashtop set forth herein. 

f. You agree not to bring or participate in any class action lawsuits against Splashtop or any of its employees or affiliates. You agree that You will not bring a claim under these Terms more than two (2) years after expiration or termination of these Terms. No waiver of any provision or consent to any action by Splashtop shall constitute a waiver of any other provision or consent to any other action, whether or not similar. No waiver or consent by Splashtop shall constitute a continuing waiver or consent except to the extent specifically set forth by Splashtop in writing. 

g. You acknowledge that Splashtop may provide software, solutions, and services to third parties, including competitors of You, which are the same or similar to the software, solutions, and services provided to You hereunder. 

h. Splashtop will not be responsible for any delay, interruption, or other failure to perform under these Terms due to acts beyond Splashtop’s reasonable control. 

i.  If You have any ethical, integrity, safety, security, and/or compliance concerns about Splashtop or its employees, You are encouraged to report the incident anonymously at https://www.splashtop.com/anonymous-reporting. 

* In certain situations, Splashtop may “grandfather” customers into the use limitations under which they initially subscribed. 

Last updated: October 14, 2024